1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Mobile phone number
• Mailing or billing information
• Information submitted through our website, forms, purchases, registrations, or other interactions with us
• Your communication and marketing preferences

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, and website activity.

2. How We Use Your Information

We may use your personal information to:

• Provide products, services, or information you request
• Process transactions and provide customer support
• Send transactional or service-related communications
• Send marketing and promotional emails when permitted
• Send SMS/text message communications when you have provided the required consent
• Personalize communications and offers
• Maintain and improve our services
• Prevent fraud and protect our business
• Comply with applicable legal obligations

3. Email Communications

If you subscribe to or otherwise consent to receive marketing emails from us, we may send you promotional messages, announcements, offers, updates, and other marketing communications.

We may use Mailchimp or another service provider to manage and deliver these communications.

You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in our marketing emails. Unsubscribing from marketing emails will not necessarily prevent us from sending transactional or legally required communications.

4. SMS/Text Message Communications

If you provide your mobile number and consent to receive text messages from AfrikaSTV, you may receive SMS or MMS messages concerning e.g., promotions, special offers, account updates, appointment reminders, or customer service.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance or contact us using the information provided below.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

5. SMS Privacy and Data Sharing

We do not sell or rent your mobile phone number to third parties for their own marketing purposes.

We may share information with service providers that help us operate our messaging program and deliver communications on our behalf, subject to appropriate contractual and privacy protections.

Mobile information, including phone numbers and SMS consent/opt-in information, will not be shared with third parties or affiliates for their own marketing or promotional purposes.

6. Mailchimp and Other Service Providers

We may use Mailchimp and other third-party service providers to facilitate email, SMS, marketing, analytics, customer communications, and related business functions.

These providers may process personal information on our behalf as necessary to provide their services. Their handling of information may also be governed by their respective privacy policies and contractual obligations.

7. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, understand how visitors interact with it, measure marketing performance, and improve our services.

You may be able to control cookies through your browser settings or other privacy controls made available on our website.

8. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

10. Your Privacy Choices

Depending on where you live, applicable law may provide rights concerning your personal information, which may include the right to request access, correction, deletion, or other controls over certain personal information.

You may also:

• Unsubscribe from marketing emails using the unsubscribe link in our emails.
• Opt out of marketing SMS messages by replying STOP.
• Contact us regarding your privacy preferences using the information below.

11. Children's Privacy

Our services are not intended for children under the age required by applicable law to independently provide consent. We do not knowingly collect personal information from children in violation of applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will update the "Last Updated" date above. Material changes may be communicated through our website or by other appropriate means.